In the last week, oil giant Chevron, Crossrail and OMD have all asked their teams to stay away from the office due to potential coronavirus risks. How will your business function if you have either overnight office closures or teams working from home for longer than a day or two?

We’re working to empower our clients to be prepared for any eventuality, from the risks of flooding, office closures or  medical emergencies with existing systems and smarter network design and technology.

Why do I need a disaster recovery plan?

A loss in productivity as a result of any unforeseen circumstances such as extreme weather or illness is a risk every business must plan for in advance. The advice below is focused on how your systems can support business critical activity.

What should we do?

  1. Build an operational framework plan with adapted processes with a focus on the business critical.
  2. Run a test day for your team to test access to systems and connectivity.
  3. Ensure your team take their kit (laptops, phones, chargers, access instructions) home so any plans can be activated overnight.
  4. Define DR strategy for key personnel, emergency process for quarantine periods, office closure at short notice and we can help build your DR around difference scenarios and your systems.

Disaster recovery options for your phone system

If you’re on Hosted phones – you will be able to make use of soft client apps with a USB headset or mobile apps. They could also have a spare physical handset at home which just needs an internet connection.  The router will need to be checked that its working with your phone system in advance but generally then once setup, your team are good to go.

Physical PBX with SIP – you will be able to make use of a spare handset at home that just needs an internet connection. The router will need to have VPN’s setup in advance to talk to the PBX in the office. Ensure routers support VPN configurations so a flexible approach is viable.

Divert calls with SIP truck Call manager – You can easily divert calls from each SIP DDI through the call manager to either a specific end point or to a number of mobiles.

Connectivity from multiple locations

It will be rare that any of your team has a back-up to their residential connection however we recommend key personnel have a business mobile roaming plan.  Providing they have good coverage, should their broadband fail, it would be rare the mobile GSM network would also go down. File sharing, PBX linking may not work on GSM but at the very least, being able to send emails and take calls off their mobile would be the Disaster Recovery.

For an individualised plan, contact or call 0333 200 903.

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