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Jargon busted. Problem solved.

ADSL
ADSL is the name given to a broadband connection which works through the copper wires of your existing phone line.

Application or App
Any type of program that runs on your smartphone, tablet or device.

Authentication
The way computers verify your identity.

Bandwidth
The amount of information on internet connection can handle at once.

Broadband
A high-speed internet connection.

Convergence
Changes in technology have meant that many businesses can now run both voice and data over the same LAN, thereby causing them to ‘converge’.

Downloads
Transferring a file or program from one computer system to another.

Encryption
A method of scrambling data to make it unreadable to people who aren’t trusted.

Ethernet circuit
Manged circuit (Leased line etc) an Ethernet circuit. Ethernet circuits are used by businesses to provide reliable, dedicated Ethernet connection for Internet access as well as other applications including email, file sharing, web hosting, data backup, video, or VPN acces

Fibre optic broadband
A connection using plastic or glass cables to send data faster than standard copper wires.

Fibre To The Cabinet (FTTC)
This is a generic term for any broadband service that uses fibre optic cable, in place of traditional copper wiring, to connect a telephone exchange to the ‘green cabinets’ in the surrounding roads. It tends to be Fibre from the exchange to the cabinet but copper from the cabinet to premises. When it’s ‘fuill fibre or fibre to the p[remises, it tends to be more reliable.

Firewall
A protective measure that filters and stops malicious communications getting onto your network.

Gigabit
Describes a unit of measurement for digital storage space. There are 1000 bytes in a kilobyte (KB), 1000 kilobytes in a megabyte (MB) and 1000 megabytes in a gigabyte.

Hosted Telephony / Hosted VoIP
An IP based phone system is “hosted” in a data centre. Customer sites connect to the hosted phone system via a data connection**

ICT (Information and Communications Technology)
Unified communications and the integration
of telecommunications (telephone lines and wireless signals) and computers, as well as necessary enterprise software, middleware, storage, and audio-visual systems, that enable users to access, store, transmit, and manipulate information.

IP (Internet Protocol) address
The unique address assigned to your computer online.

ISP (Internet Service Provider)
The company providing you with your connection.

ISDN (Integrated Services Digital Network)
Digital phone lines that gives better call quality than analogue services. It can also provide additional features like DDI facilities.

LAN
Stands for ‘Local Area Network’ – Data network that connects computers, servers, printers etc together, generally within one physical location.

Megabyte
Describes a unit of measurement for digital storage space. There are 1000 bytes in a kilobyte (KB), 1000 kilobytes in a megabyte (MB) and 1000 megabytes in a gigabyte.

Mobile Broadband
Broadband access through 3G, 4G and 5G USB technology for access on the go.

PSTN
Stands for ‘Public Switched Telephone Network’. This is the standard telephone service provided over basic analogue phone lines.

Router
A device to create connections between computers.

SIP Trunks
Basically, an internet phone line where the bandwidth is allocated solely for VoIP. Each VoIP call requires one SIP trunk, but a good quality broadband service can accommodate multiple SIP trunks. SIP trunks are much cheaper to rent than traditional phone lines.

Server
A device running a program dedicated to managing network resources.

Streaming
Watching or listening to content online (as a constant stream) without downloading it to your computer.

Uploads
Moving files or programs from computer to a central server.

Unified Communications
A unified, real-time communication solution with multiple applications to see who’s online, share files, video conference and more, straight from computers and mobiles.

Voice
Just another way to say phones or telecoms.

VoIP (Voice over Internet Protocol)
The ability to make calls over your internet connection.

VPN (Virtual Private Network)
A service hiding your identity online by routing your traffic through a proxy server.

WiFi
Wireless Internet

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