Healthcare group: A  1,000 user Gamma Horizon rollout 

A system standardisation project comprising of a 150-site UK wide rollout

About our client

 

This nationwide 24/7 healthcare group needed a centralised system, easy to use by staff across all sites. They also wanted to ensure that the right infrastructure was in place to prepare for the impact of the pandemic on operations, future growth, whilst keeping telephony costs low. 

The Challenge

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Multiple systems and vendors overcomplicated management
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Difficulty in cost management through complex billing.
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Call routing impossible across the estate
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Time consuming repetition of governance to fulfil compliance obligations.

The Solution

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We rolled out Gamma Horizon cloud-based phone system across 150 sites within a matter of weeks. This offered core control, streamlined administration with simplified cost models and scalability.

Our Process

Our Provisioning and Project Management teams took the Healthcare group through our bespoke project delivery process – including on-site surveys, putting together a full schedule of works, plotting the installation process and factoring in any training considerations well ahead of time.

 

We managed everything so that it was done outside of key working hours, in order to avoid disruption. The system was pre-configured prior to rolling out, to make the transition as smooth as possible.

Replacement of digital handsets with new, feature rich and easy to use IP deskphones.

Our expert engineers were then on hand to train the team on how to use their new handsets, make portal changes from adding numbers, names, and call routing locally.

 

 Outcomes

Standardised handsets and equipment across the estate.

Optimise ICT budgets and reduce bills.

Reduced operational expenditure for intersite calls and calls to mobiles.

Better insights into call performance.
Ease of adoption of PCI compliance requirements

Interested in this Gamma Horizon Case Study?

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