Job Role: Project Manager

 

Job Description
Job Title:Project Manager
Department/Location:Office-based
Reports to:Head of Delivery
Hours of work:9.00am – 17.30pm Monday to Friday.
Salary Range:£25,000 – £30,000 Based on Experience

Summary of Position:

An integral part of the Delivery Team.  Managing the roll out of a major software deployment project for our key clients. Duties for the role will include; order placement, provisioning software, scheduling internal resource and scheduling work with clients and suppliers, coordinating training and ensuring the customer and all relevant systems are kept fully updated.

To act as the voice of the customer into the business and the voice of the business back into the customer. To ensure high standards of workmanship throughout provisioning, delivery, and the customer experience.

The role requires a highly organised individual, with the ability to prioritise multiple tasks and use initiative independently to complete the required activities.

Customer contact is a large part of this role, excellent communication skills are required on the telephone and email and involves liaison with third party suppliers, excellent customer service is a vital part of the role.

 

Primary Responsibilities:

Project Management:  Project management of Solution IP software and telephony projects. Management of project life cycle including planning and creation of PID’s and project plans, Demand and resource planning. .  Customer communications including the management of project actions by taking meeting minutes and ensuring these are completed within the agreed timescales. Customer training requirements

Customer Service: Deliver quality service to the client ensuring that performance standards & contractual SLA’s and KPI’s are met, via telephone and email.

Build trusted client relationships at all levels from the beginning of the engagement through to successful delivery.

Building relationships with a broad spectrum of stakeholders from senior executive to support desk. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.

Provisioning: Ensuring all provisioning activities are managed effectively to a high standard of work and ensuring that any issues are escalated to the Head of Delivery. Provisioning Analogue lines, Broadband, & voice products including Horizon and SIP. Ordering hardware and equipment for our customer base.

Liaising with customers/business/resellers partners and suppliers regarding order queries/amendments in a timely fashion in line with SLA’s. To have the ability to handle customers and suppliers effectively.

Reporting:  To provide input to company reporting including Senior Management reporting, customer reporting and operational reporting.

Person specifications

 EssentialDesirable

Qualifications & Training

·         Prince2

·         GCSE Maths and English at Grade C level or       above

·         Excellent literacy, and IT skills including proficiency in Microsoft Office

·         Prince2

·         Understanding of the telecoms industry

·         Degree Level Education

 

Experience

·         Customer Services experience

·         Administration experience

·         Previous telecoms experienced desirable but not essential

Qualities and Attitude

·         Good team player with excellent communication skills

·         Excellent telephone manner

·         Enthusiastic and willingness to learn and adaptable to change

·         Ability to work under pressure and multi task and not drop the ball

·         Keen eye for detail

·         Problem solving skills and the ability to use initiative

·         Ability to prioritise various workloads and manage time effectively

·         Process oriented and good organisational skills

 

Product Knowledge

 ·         Knowledge of standard broadband products
Competencies
ProactivityAttention to detail
OrganisationAccountability
CommunicationTeam Work
Prepared by
Name:Graham Green Date:March-21

 

Note:  This job description is not exhaustive and will be subject to periodic review.  It may be amended to meet the changing needs of the business.  The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.

 

Note:  This job description is not exhaustive and will be subject to periodic review.  It may be amended to meet the changing needs of the business.  The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.

 

 

 

 

Subscribe To Our Business Communications Blog!

Subscribe To Our Business Communications Blog!

Join our mailing list to receive the latest blog posts from our expert communications blog.

You have Successfully Subscribed!

Share This