Job Role: Project Coordinator

 

Job Description

Job Title:

Project Coordinator

Department/Location:

Office-based

Reports to:

Head of Delivery

Hours of work:

9am – 17.30pm Monday to Friday.

Salary Range:

£18,000 – £22,000 Based on experience and qualifications

Summary of Position:

Providing project support to the delivery team. Assisting with the roll out of a major software deployment project for some of our key clients. You will be an integral part of the team and duties for the role will include; order placement, provisioning software, scheduling internal resource and scheduling work with clients and suppliers, coordinating training and ensuring the customer and all relevant systems are kept fully updated

To act as the voice of the customer into the business and the voice of the business back into the customer. To ensure high standards of workmanship throughout provisioning, delivery, and the customer experience.

The role requires a highly organised individual, with the ability to prioritise multiple tasks and use initiative independently to complete the required activities.

Customer contact is a large part of this role, excellent communication skills are required on the telephone and email and involves liaison with third party suppliers, excellent customer service is a vital part of the role. 

effective manner.

Primary Responsibilities:

Project coordination:  Supporting the project managers and delivery team with administrative activities including the management of project actions by taking meeting minutes and ensuring these are completed within the agreed timescales.            
Scheduling engineering and training resource

Provisioning: Ensuring all provisioning activities are managed effectively to a high standard of work and ensuring that any issues are escalated to the Delivery Manager. Provisioning software & voice products including Horizon and SIP. Liaising with customers/business/resellers partners and suppliers regarding order queries/amendments in a timely fashion in line with SLA’s. To have the ability to handle customers and suppliers effectively. 

Customer Service: Deliver quality service to the client ensuring that performance standards & contractual SLA’s and KPI’s are met, via telephone and email.

Build trusted client relationships at all levels from the beginning of the engagement through to successful delivery.

Building relationships with a broad spectrum of stakeholders from senior executive to support desk. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.

Reporting:  To provide input to company reporting including Senior Management reporting, customer reporting and operational reporting.

Person specifications

 

Essential

Desirable

Qualifications & Training

GCSE Maths and English at Grade C level or above

Excellent literacy, and IT skills including proficiency in Microsoft Office

Understanding of the telecoms industry

College education

Experience

Customer Services experience

Administration experience

Organisational experience

Multi tasking experience

Experience of working to deadlines

Previous telecoms experience

Previous project management experience

Previous provisioning experience

Qualities and Attitude

Good team player with excellent communication skills

Excellent telephone manner

Enthusiastic and willingness to learn and adaptable to change

Ability to work under pressure and to multi task

Keen eye for detail

Problem solving skills and the ability to use initiative.

Ability to prioritise various workloads, manage time effectively and work towards deadlines.

Process oriented and good organisational skills.

 

Product Knowledge

 

Knowledge of standard broadband products

Competencies

Proactive

Attention to detail

Organised

Accountable

Communication

Team Work

Customer service skills

Multi tasker

Prepared by

Name:

G. Green

 

Date:

Feb 2021

Note:  This job description is not exhaustive and will be subject to periodic review.  It may be amended to meet the changing needs of the business.  The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.

 

 

 

 

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