Managed support services

Phone support? We’re the answer…
Solution IP don’t just specialise in installing leading business telephone systems, we offer full maintenance and aftercare packages tailored to meet your service needs.

And if you already have your telephone system in place and are looking for someone to manage the maintenance of that system, we can also help.

We have a dedicated team of UK-based, highly qualified engineers who specialise in fault resolution, configuration and support for our clients.

In particular, we maintain and support the Avaya IP Office and Mitel MiVoice Office 250(Mitel 5000) systems.

Benefits to your business:

Our sophisticated fault ticketing system ensures quick, effective problem resolution, with 97% of calls answered in 3 rings and 91% of tickets closed within 2 hours.

In addition, we offer all our clients:

Initial training

Initial training by our manufacturer-trained engineers

Post-installation support

Post-installation support – a wealth of useful manuals and literature to ensure that you get the most out of your new telephone system.

Remote support

Remote support from our Customer Support team

On-site support

On-site support from manufacturer-trained engineers

Notifications and assistance

Notifications and assistance in implementing new relevant industry software updates

On-going recommendations

On-going recommendations of additional features that will enhance your telecoms infrastructure as your business grows

Our care, your choice:

Our care packages come with different levels of commitment and guarantees against our services, depending on the level of cover you choose, to give complete peace of mind when it comes to your telephone system support.

Interested in Managed System Support? Get in touch, we’ll call you right back!

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