Managed support services
Phone support? We’re the answer…Solution IP don’t just specialise in installing leading business telephone systems, we offer full maintenance and aftercare packages tailored to meet your service needs.
And if you already have your telephone system in place and are looking for someone to manage the maintenance of that system, we can also help.
We have a dedicated team of UK-based, highly qualified engineers who specialise in fault resolution, configuration and support for our clients.
In particular, we maintain and support the Avaya IP Office and Mitel MiVoice Office 250(Mitel 5000) systems.
Benefits to your business:
Our sophisticated fault ticketing system ensures quick, effective problem resolution, with 97% of calls answered in 3 rings and 91% of tickets closed within 2 hours.
In addition, we offer all our clients:
Initial training
Post-installation support
Remote support
On-site support
Notifications and assistance
On-going recommendations
Our care, your choice:
Our care packages come with different levels of commitment and guarantees against our services, depending on the level of cover you choose, to give complete peace of mind when it comes to your telephone system support.
Bronze Cover
- Hardware/Software cover available Monday to Friday (excluding bank holidays) between the hours of 09:00 and 17:00
- Faults that result in 50% system failure will receive a response within 8 working hours; all other system faults will receive a response within 16 working hours
Silver Cover
- Hardware/Software cover available Monday to Friday (excluding bank holidays) between the hours of 09:00 and 17:00
- Faults that result in 50% system failure will receive a response within 4 working hours; all other system faults will receive a response within 8 working hours
Gold Cover
- Hardware/Software cover available Monday to Friday (excluding bank holidays) between the hours of 09:00 and 17:00
- Faults that result in 50% system failure will receive a response within 4 working hours; all other system faults will receive a response within 8 working hours
Platinum Cover
- Hardware/Software cover available Monday to Sunday (including bank Holidays) 24 hours per day
- Faults that results in 50% system failure will receive a response within 4 hours, all other system faults will receive a response within 8 hours