VoIP, SIP and Hosted TelephonyVoIP technology allows you to do more than just make calls via the internet. Improve collaboration, communication and productivity with this essential business tool.
VoIP, SIP Trunking and Hosted Telephony solutions
Voice over Internet Protocol, or VoIP, is a technology that allows businesses to make telephone calls over a data network such as the internet. This form of Internet Telephony converts analogue voice signals into digital data packets, and delivers outbound and inbound voice traffic using IP (Internet Protocol). As a form of business communication it is hugely versatile, and an essential business tool. VoIP is adaptive, responsive and highly usable in a number of different business scenarios.
There are two main Business VoIP solutions that we offer:
SIP Trunking (Session Initiation Protocol) – is a replacement for traditional ISDN, which sends information over digital telephone lines or normal telephone wires. It connects your telephone system to the Public Switched Telephone Network (PSTN) via broadband, Ethernet or private circuit into a national network.
Hosted Telephony – If you don’t have a private telephone network in your organisation then hosted telephony over an IP connection is ideal for you. A hosted IP telephony system can be suitable for any sized business, and is particularly effective if you have multiple sites working together. It’s also capable of serving hundreds of employees.
What are the business benefits of VoIP?
Too many providers focus on the cost-saving benefits of Voice over IP. The truth is that while moving to VoIP can save you money, the benefits to your business are much more fundamental in terms of your long-term business success.
Be more flexible
Your employees can be truly mobile and flexible with a VoIP system. If you’re looking to embrace Business Mobility and offer your staff an in-office experience no matter where they are, this is the way forward. Users can connect to single system from any device or location.
Grow your business- quickly
Scale up easily and quickly. The beauty of VoIP is that nothing takes very long to take effect- with SIP Trunking, extra trunks can be added as and when your business needs them. Hosted telephony is even easier to size up with, as it works on a licence per user basis, meaning all you have to do to size up your telephony is buy extra licences. All this means that companies with growth and success in mind would do well to consider VoIP.
Be more productive
VoIP telephony systems are commonly rich in productivity-enhancing features like Auto-Attendant, Conferencing, Hot-desking, advanced Voicemail, Call Reporting and much more.
Disaster Recovery should be a key consideration for any business. IP solutions have a number of resiliency options, and are so versatile that it is easy to divert calls to any location or device in the event of any disaster.
Improve your company image
Having a slick call-handling system does wonders for your public image. Routing calls effectively also lowers customer dissatisfaction levels. Our IP solutions all come with advanced call-handling capabilities.
Be prepared for the future
In 2025, BT are switching off their traditional ISDN service. This means businesses across the UK need to think about how they are going to make and receive their calls. It makes sense to make this decision now, especially as the alternative solutions we offer are so flexible and come with so many other business benefits.
Who is VoIP suitable for?
The Flexible Company
For those businesses embracing the modern age and the notion of Flexible working, including remote working and BYOD, VoIP and all its varied applications represents a perfect solution.
A colleague or employee using a mobile device on a day-to-day basis can take advantage of the same functionality and call quality as those who are office based.
Colleagues travelling to meetings across the country or even abroad need not be worried about costly calls and poor call quality. Single number contact with inbound and outbound dialling is possible via your communication system fixed line connection, a much more cost-efficient solution.
Those employees choosing to use their own tablets, mobiles or laptops instead of company issue devices can work at the same level of functionality via this type of Voice Communications as those workers who are desk-bound, with considerable cost savings for a business in terms of hardware.
IP handsets used both within your organisation and remotely are easy to manage when it comes to adding, moving, changing users or system upgrades and audits. These handsets can be used as a replacement for traditional digital phones, and connect directly to your internal or external data network, eliminating the need for additional cabling. IP Phone systems can be centrally managed from both inside and outside of our network.
Boosting productivity is an overriding objective for most business organisations- a flexible, intelligently designed and installed VoIP system should enable this.
The Multi-site or International Company
For a company with multiple office locations and/or a global presence, Voice over Internet Protocol is an ideal solution for linking branch offices despite physical geographical restrictions.
With complete extension transparency available across all locations, IP telephony offers a centralised reception with fully available statistics and presence on a user’s status, wherever you are calling from and to: a function that is extremely desirable when it comes to managing global locations and a multitude of sites. Remote local dialling offers you real savings on costly national and international calls, and a centralised voice mail platform means voice messages can be handled in an intuitive, efficient way.
The Modern Company
For those organisations who are developing fast and always on the lookout for new technology that can improve their business operations, a Fixed Line Alternative solution, with its cost saving and enhanced flexibility implications, could be the answer.
As detailed above, VoIP allows businesses to make voice calls via data connections rather than the public switched telephone network (PSTN). An alternative to the traditional ISDN and analogue fixed lines is available via SIP (Session Initiation Protocol), an open protocol widely used for delivery of telephony via PSTN lines.
Lower monthly rental costs, the ability to add new numbers and additional channels which can be administered centrally and installed instantly, and telephone numbers not tied to a local exchange and therefore allowing local or national numbers to terminate directly to your telephony system are just some of the advantages.
Relocating or moving office is a much simpler exercise, with the ability to take your number anywhere you move with no hassle. You’ll have the ability to manipulate outgoing numbers and send numbers to a line of your choice, whether a geographic number or non-geographic number, and instant diverts to a number of your choice are available in case of line failures.