Brightpearl Case Study
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Brightpearl develops, sells and supports, web based software for small businesses. Their cutting edge technologies help retailers and wholesalers sell on line, offering any size business the on line tools that were previously only available to large organisations. Brightpearl competes with traditional software providers such as Sage and replaces many of the Excel spread sheets that a business would use.
Solution IP have provided the essential business communications since the company was founded and have supported Brightpearl in their recent move and expansion to larger offices.
Brightpearl have been in business for 3 years. In the last 12 months, Brightpearl has grown from 5 to 35 staff and raised 4 million pounds in venture capital.
Brightpearl Director Andrew Mulvenna
Business Challenges
This growth has presented some technological challenges as Director Andrew Mulvenna explained, “We have 600 businesses a month being set up on our software, which provides a huge technological challenge. We have thousands and thousands of customers using Brightpearl at any one time. Those people need support and need our phone lines to be available. So for us it is very important that our phone system is always working, which it is thanks to Solution IP.”
Talking about how Brightpearl were introduced to Solution IP, Andrew Mulvenna said, “We first met Patrick and the team at Solution IP about a year ago when we had 5 staff. We needed some help understanding the best way to scale the business using reliable telephone and internet infrastructures.”
“Solution IP came in and explained what systems would work for 5 staff now, but could be scaled in a years time when there would be 30-40 staff. This covered both the internet and phones.”
“When Solution IP came in to install our telephone system there were only 2 or 3 telephones, but we invested in the recommended infrastructure that we knew would scale when needed. When we got to the point when we needed to move offices Solution IP made moving our system and adding additional handsets very simple.”
Choosing Solution IP
Asked about why Brightpearl had chosen Solution IP to carry out the office move and provide them with the growing infrastructure, Andrew Mulvenna said, “At the time of the office move I went out to tender with 3 different suppliers to prove that we were adopting the right solution for our business. The alternative proposals required significant up-front investment, as well as higher on-going support costs. That said, the main reason I chose Solution IP was because I wanted to work with guys that I knew and could trust.”Andrew went on to say, “Previously when I needed support, I dropped the Solution IP helpdesk a line and it was picked up straight away. On one occasion I sent Solution IP an email at 11.00 pm and got a response within 5 minutes, which was outstanding.”
Choosing a Mitel Solution
Solution IP Support
“Telephones and internet are complex stuff and to know there is a team ready to support you at the drop of a hat is exactly what we need to keep this business moving forward. Darren and the support team at Solution IP just fix things quickly. Solution IP have trained one of our administration team to carry out some local configuration such as adding new users, so that we can manage our day-to-day business needs.
In Summary
In summing up Andrew said, “My experience of Solution IP has been excellent. I would recommend any company that is considering relocating, gets the Solution IP team in early because they well help assess the internet and telecoms needs to make sure the company has the right solution going forwards. Throughout the implementation the support has been superb.”For more information about any of our case studies or reference sites, please contact us now on 0845 006 1106 or sales@solutionip.co.uk.