Business Solutions > Call Logging and Recording Solutions

Call Logging

Solution IP offers call logging products for every type and size of organisation, offering up to the second call information displayed on a plasma screen or via the internet on a remote PC , PDA or smartphone with web access. 

Have easy access to valuable management information such as:

• Do you have enough lines?
• Are you are paying too much for calls?
• When are your busy days/times?
• How quickly and effectively are people answering calls?

Call Recording

Solution IP can also provide you with a unique call recording proposition combining an award-winning call logging platform with a cutting-edge hardware device that passively intercepts your phone lines, monitoring and recording all calls to and from your organisation.

The call logger collects data from your telephone system(s) while the call recorder sits between your incoming lines and telephone system to automatically record them.  Both pieces of information are married up and the recording is tagged onto each call as just another call property.

Then with appropriate access, wherever a user sees an individual call anywhere throughout the entire call logging system, they can click on the speech bubble icon alongside the call... and listen to it!

• Retrieve calls easily by caller, date, time etc
• Track the call in its entirety, for training, clarification or dispute settlement
• Know that recordings are securely encrypted and can be used in a court of law
• Meet essential FAS requirements