Why Use a Business Communications Specialist?

Reasons why using a telecoms specialist is beneficial for your communications project

Business Communications specialists dedicated to customer service excellence

Business Communications providers these days should be worried about one thing only: providing you with the best Customer Service possible

Having the right business communications solution in place at your company is important. Your customers are happier when they can reach your staff easily, your staff are more productive if they can work flexibly, and from multiple locations, and your business overall benefits from a phone system that works to meet your needs. Additionally, when it comes to business continuity, covering yourself in the event of any disaster means no loss of business. A properly designed and managed telecoms solution can help with all this and more.

Getting all this in place however can be a challenge. There are so many options in the marketplace today for VoIP solutions, that finding the time to implement a solid infrastructure is challenging, especially if your resources are pushed already.

It goes without saying then that a bespoke telecoms solution should be delivered by a professional provider and backed up with some serious technical know-how, but what are the benefits of choose to partner with a business communications specialist over hiring an in-house team?

Specialists in Many Fields

We mentioned before that there are a vast range of communications systems on offer these days. The pace of change in the world of tech and telecoms is relentless. Business comms specialists are important for just that reason: they tend to deal with a multitude of products and know exactly how to tailor them to individual customer needs. From blue sky thinking on SIP trunking to ensuring that all members of staff know how to use a handset  and its features properly, specialists have extensive knowledge that in-house teams would be hard pressed to compete with.

It’s not enough to be presented with many different options for a phone system or network design: it has to be appropriate to what your business goals actually are. It should be about offering the right technology at the right time, and it’s important your provider is able to deliver when required. An expert provider will respond to your unique needs, and should remove the headache in moving over to a new system or technology. Their job is to make things simpler, so for example, making the migration away from outdated ISDN lines to something like SIP Trunking should be easy, provided a clear process is put in place and you’re walked through it.

Professional End-to-End Service

Business Communications companies on the whole spend a great deal of time thinking about how to offer the best customer service possible. They understand that its a buyer’s market: there are lots of options and the only real way to become a trusted telecoms partner is to give the customer nothing but the best experience. This is true for every level of interaction with the client. So its not just about buying a new system and installing it: its about giving you enough information to choose the right options, keeping you informed throughout the installation process, training and aftercare- the provider is with you from start to finish and beyond.

The time and effort put into that strategic thinking makes innovation a likely outcome. With an inherited communications system, an in-house team may well focus on the day-to-day rather than how to make things better, whereas an industry specialist will always keep an eye out for the latest technological developments that could benefit you.

More than that, though, a specialist partner can help you form a clear strategy that will complement your business model, such as looking at how you can embrace flexible working with Hosted Telephony,

A Host of Options

Impartiality is key. To offer the best technology in the best way means an effective business communications specialist can’t have a hidden agenda. Looking at every possibility can be a daunting prospect but you should expect no less from a communications partner. The best solution for your business is one that has been crafted to fit it, not simply shoehorned in.

For example, aside empowering flexible working, Hosted telephony boasts multiple benefits that can boost productivity (as well as your bottom line), with many features that enable efficient collaboration between staff, the ability to add or remove lines instantly to cater for growth or seasonal demand, and excellent Disaster Recovery planning.

Your requirements will be listened to and acted upon with a reputable partner, whereas an in-house team can have a hard time doing the same due to internal politics, preconceived ideas or limited knowledge of what can be achieved.

Ultimately, how communications systems are managed is a decision that each business must take on merit. If communications are not a core competency of your business, it can be difficult to justify keeping in-house knowledge for this. Speed of response and in-depth understanding of your business are key positives for having an in-house team, but this is countered by a narrower field of view.

In the fast changing frontier of communications, having a broadly skilled and professional team of communications specialists can make a big impact on your business. Whichever route you choose, it’s important to outline your objectives, understand where you want to go as a company, and then consider how the right technology, connectivity and hardware can get you there.

If you’d like to hear more about how Solution IP can help you form a communications strategy for success, please get in touch today.

Share This