Job Vacancies

Come and work with Solution IP

Come and work with us

We are always on the lookout for talented, dedicated staff to join our expert team of communications professionals.

 

Service desk analyst

As a Service Desk Support Engineer you will be critical to the success of our business and the standard of our service. You will act as the first point of contact for Managed Service customers, specialising in broadband and data network products and supporting other core products such as telephone lines, hosted telephony and PBXs.

The role includes fault diagnostic and system queries, procurement of new lines and broadband, project implementation and continuous improvement of the business and its services. We use Connectwise as a ticket management system so any knowledge or experience with this system would be desirable.

You will have product knowledge of broadband and data networking (WAN/LAN) and be working towards Cisco CCNA Levels 1 – 4 qualifications.

Examples of the personal specification details include:

Essential– Educated to A-level or equivalent, being able to provide great customer service and have good experience in router and firewall administration.

Desirable– SIP school SSCA Certification, experience in a customer service environment and ability to take ownership of customer requests, queries and faults.

To be suitable for the role you will need to be an excellent communicator, well organised, methodical with a logical approach to problem solving and an eye for detail. You should be a team player who is focused on providing excellent customer service and business improvements.

If you are looking for a challenging role, working for a company who value, respect and reward our employees, then you NEED to apply for this role….

Salary range up to £19,000 depending on experience. CV’s will be reviewed on a rolling basis and interviewing will be arranged as soon as possible. This is not an urgent role, however we are keen to progress and move the business forward.

Due to large numbers of applications, it is not possible to respond to every application. If you have not heard from us within 28 days, please assume you have not been successful on this occasion.

 

Please send all CV’s to – recruitment@solutionip.co.uk

 

Service Desk Team Leader

As a Service Desk Team Leader, you will be critical to success of our business and the standard of our service. You will lead our Service Desk team and proactively manage the workflow to achieve all business SLA’s. The Team are the first point of contact for Managed Service customers, specialising in broadband and data network products and supporting other core products such as telephone lines, hosted telephony and PBXs.

Using ConnectWise, the team’s duties include fault diagnostic and system queries, procurement of new lines and broadband, project implementation and continuous improvement of the business and its services. You will ensure the tickets are managed as efficiently and as effectively as possible to drive first contact resolution.

You will have product knowledge of broadband and data networking (WAN/LAN), working towards Cisco CCNA Levels 1 – 4 qualifications and experience of the following would be beneficial:

  • LAN knowledge,
  • Network Design and Implementation,
  • Routing and firewall administration.

To be suitable for the role you will have team leader experience, strong organisational and communication skills, be an excellent motivator and have a logical approach to problem solving. You should be driven by results, providing exceptional customer service, continuous improvement of the team and service desk alongside business development.

If you are looking for a challenging role, working for a company who value, respect and reward our employees, then you NEED to apply for this role….

Salary range depending on experience. CV’s will be reviewed on a rolling basis and interviewing will be arranged as soon as possible. This is not an urgent role; however, we are keen to progress and move the business forward.

Due to large numbers of applications, it is not possible to respond to every application. If you have not heard from us within 28 days, please assume you have not been successful on this occasion.

 

Please send all CV’s to – recruitment@solutionip.co.uk

Account Manager

 Account Manager

Bristol, Bristol
Full-time
Salary: £24,000.00 /year

The Company

We are a leading Business Communication Specialist with nationwide customers and offices in Bristol and Southampton. We provide managed services, specialising in broadband and data network products, whilst supporting other telecoms products such as telephone lines, hosted telephony and PBXs.

We are looking for a target driven, dynamic individual to join our energetic and forward thinking team. We have ambitious business forecasts and growth projections so we are keen for a individual to join us who wants to be part of our journey.

Summary of Position

The Account Manager will develop a thorough understanding of the Client’s business and the industry, identifying opportunities for growth and improvement, developing creative solutions and having the tenacity and determination to ensure they are delivered to realise benefits for both the Client and Solution IP.

To plan and execute sales activities in the UK, Maintain and develop sales of products and services in accordance with agreed business plan, processes and targets.

Primary Responsibilities

  • To establish, maintain and develop current and potential client relationships.
  • To present and sell the company’s products and services to existing and potential clients whilst ensuring appropriate profit margins.
  • To prepare presentations, proposals and quotations.
  • To respond to and follow up on sales enquiries, new leads and referrals.
  • Identify problems impacting on customer satisfaction and to implement a prompt and effective resolution through the management of all necessary resource.
  • To manage allocated account base. Quickly and efficiently responding to client queries and concerns, whilst working closely with other team members to ensure delivery of excellent customer service.
  • Maintain up to date and accurate customer and lead information on CRM and relevant systems.

Personal Specification

  • Educated to Graduate Level
  • At least two years’ relevant work experience in a sales role. Evidence of achieving targets in a sales role. Experience in the telecoms industry is desirable.
  • Strong contract management, interpretation and negotiation skills.
  • Well-organized, first class communication and presentation skills.
  • Problem solving / continual improvement mentality.
  • Proven ability to establish, develop and nurture relationships and a willingness to socialise with the Client both during and outside of office hours.

If you are looking for a challenging role, working for a company who value, respect and reward their employees, then you need to apply for this position.

Competitive salary offered depending on experience, OTE £55k, uncapped commission plan and a vehicle or vehicle allowance will be provided. Other benefits include; performance related pay reviews and company performance bonuses. Length of service rewards, employee discount portal, birthday day off and more.

CV’s will be reviewed on a rolling basis and interviewing will be arranged as soon as possible. This is not an urgent role, however we are keen to progress and move the business forward.

Due to large numbers of applications, it is not possible to respond to every application. If you have not heard from us within 28 days, please assume you have not been successful on this occasion.

 

Please send all CV’s to – recruitment@solutionip.co.uk

Business Development Manager

Business Development Manager

Southampton, Hampshire
Full-time
Salary: £35,000.00 /year

The Company

A rapidly growing, market leading Business Communications Specialist with offices in Southampton and Bristol. We have ambitious growth plans and are looking for a results driven and experienced BDM to join our energetic team and plan for success.

The Position

The Business Development Manager will be expected to draw on natural curiosity to develop a thorough understanding of the Client’s business and the industry, identifying opportunities for growth and improvement, developing creative solutions and having the tenacity and determination to ensure they are delivered to realise benefits for both the Client and Solution IP.

To plan and execute sales activities in the UK, Maintain and develop sales of products and services in accordance with agreed business plan, processes and targets.

Primary Responsibilities

  • To establish, maintain and develop new client opportunities.
  • To assist with the development and management of lead generation processes and effectively provide detailed reporting on these activities.
  • To present and sell the company’s products and services to existing and potential clients whilst ensuring appropriate profit margins. Prepare presentations, proposals and quotations.
  • To assist with mentoring and training business development personnel.
  • To respond to and follow up on sales enquiries, new leads and referrals.
  • Identify problems impacting on customer satisfaction and to implement a prompt and effective resolution through the management of all necessary resource.
  • To work closely with other team members to ensure delivery of excellent customer service.
  • Maintain up to date and accurate customer and lead information on CRM and relevant systems in line with the companies MI requirements.

Person Specification

  • Educated to Graduate Level
  • At least five years’ relevant work experience in a sales role. Evidence of consistently achieving targets in a sales role. Experience in the telecoms is desirable not essential.
  • Strong contract management, interpretation, presentation, communication and negotiation skills.
  • Proven ability to establish, develop and nurture relationships and a willingness to socialise with the Client both during and outside of office hours.

If you are looking for a challenging role, working for a company who value, respect and reward their employees, then you need to apply for this position.

Competitive salary offered depending on experience with uncapped commission plan. A vehicle or vehicle allowance will be provided. Other benefits include; performance related pay reviews and company performance bonuses. Length of service rewards, employee discount portal, birthday day off and more.

CV’s will be reviewed on a rolling basis and interviewing will be arranged as soon as possible. This is not an urgent role, however we are keen to progress and move the business forward.

Due to large numbers of applications, it is not possible to respond to every application. If you have not heard from us within 28 days, please assume you have not been successful on this occasion.

 

Please send all CV’s to – recruitment@solutionip.co.uk

Telecoms Engineer

Telecoms Engineer

Bristol, Bristol
Full-time
Salary: £25,000.00 /year

The Company

We are a leading Business Communications Specialist recruiting Systems Engineers to support rapid growth of the business. We currently have office locations in Bristol and Southampton with Nationwide customers.

Summary of Position

To provide telephony system support to clients within Service Level Agreements, and support for the helpdesk when required. Installation of systems and providing support on larger projects, including site surveys and equipment audits.

This role will be field based and therefore you must be prepared to travel for business needs. Transport will be provided.

Primary Responsibilities

  • Provide telephony system support to clients within Service Level Agreement requirements.
  • Responsible for the system installation of allocated projects, including supervision of third party contractors.
  • Provide support for Helpdesk when required.
  • Site surveys and equipment audits in preparation for both installation and commencing maintenance contracts.
  • Updating internal company systems to reflect clients’ hardware and remote connections.

Personal Specification

  • Experience of engineering activity with telephone systems, IT Networking and IP Addresses.
  • Mitel, Avaya, Panasonic and Horizon training is desirable
  • Good communication and customer service skills.
  • Self motivated, ability to understand and work to service level agreements.
  • Commercial awareness and responsibility.

If you would like further information, please apply for this role. Salary offered depending on experience.

 

Please send all CV’s to – recruitment@solutionip.co.uk

Senior Account Manager

Senior Account Manager

Southampton, Hampshire
Full-time

Drawing on a natural curiosity, the Senior Account Manager will develop a thorough understanding of the Client’s business and the industry, identifying opportunities for growth and improvement, developing creative solutions and having the tenacity and determination to ensure they are delivered to realise benefits for both the Client and Solution IP.

The right candidate will plan and execute sales activities in the UK, whilst maintaining and developing sales of products and services in accordance with the agreed business plan, processes and targets.

Primary Responsibilities

  • To establish, maintain and develop current and potential client relationships
  • To strategically lead on allocated client base. Quickly and efficiently responding to client queries and concerns either directly or by coordinating members within the team
  • To present and sell the company’s products and services to existing and potential clients whilst ensuring appropriate profit margins. Prepare presentations, proposals and quotations
  • To position yourself as an effective product specialist leader and support others in the business on selling this products.To respond to and follow up on sales enquiries, new leads and referrals
  • Identify problems impacting on customer satisfaction and to implement a prompt and effective resolution through the management of all necessary resource
  • To work closely with other team members to ensure delivery of excellent customer service
  • Maintain up to date and accurate customer and lead information on CRM and relevant systems in line with the companies MI requirements

Personal Specification

  • At least five years’ relevant work experience in a sales role. Evidence of consistently achieving targets in a sales role and preferably experience in the telecoms industry.
  • Strong contract management, interpretation and negotiation skills.
  • Well-organised, first class communication and presentation skills.
  • Problem solving / continual improvement mentality.
  • Proven ability to establish, develop and nurture relationships and a willingness to socialise with the Client both during and outside of office hours.
  • Excellent product knowledge and a desire to continuously expand upon product knowledge in a fast moving technology industry.

The Company

Established marketing leading Business Communications Specialist, based in Southampton and Bristol. If you are looking for a challenging role, working for a company who value, respect and reward their employees, then you need to apply for this position.

A competitive salary range depending on experience, uncapped bonus scheme and a vehicle or vehicle allowance will be provided. Other benefits include; performance related pay reviews and company performance bonuses. Length of service rewards, employee discount portal, birthday day off and more.

CV’s will be reviewed on a rolling basis and interviewing will be arranged as soon as possible. This is not an urgent role, however we are keen to progress and move the business forward.

Due to large numbers of applications, it is not possible to respond to every application. If you have not heard from us within 28 days, please assume you have not been successful on this occasion.

 

Please send all CV’s to – recruitment@solutionip.co.uk

1st/ 2nd Line Support Analyst

1st/ 2nd Line Support Analyst

Bristol BS9
Full-time
Salary: £21,000.00 /year

We are a leading Business Communication Specialist , looking for an energetic and dynamic individual who wants to join our ambitious and forward thinking team.

As a 1st Line Support Analyst, with elements of second line, you will be critical to success of our business and the standard of our service. You will act as the first point of contact for Managed Service customers, specialising in broadband and data network products and supporting other telecoms products such as telephone lines, hosted telephony and PBXs.

Using ConnectWise , the role includes fault diagnostic and system queries, procurement of new lines and broadband, project implementation and continuous improvement of the business and its services.

You will have product knowledge of broadband and data networking (WAN/LAN) and experiencing using a ticketing system would be beneficial.

Desirable experience includes the following, however it is not essential and we are willing to support development in this area:

  • LAN knowledge,
  • Network Design and Implementation,
  • Routing and firewall administration.
  • Working towards Cisco CCNA Levels 1 – 4 qualifications.

To be suitable for the role you will need to be an excellent communicator, well organised, methodical with a logical approach to problem solving and an eye for detail. You should be a team player who is focused on providing excellent customer service and business improvements.

If you are looking for a challenging role, working for a company who value, respect and reward their employees, then you NEED to apply for this position.

Salary range; £17,500 to £21,000 depending on experience. Other benefits include; performance related pay reviews and company performance bonuses. Length of service rewards,employee discount portal, birthday day off and more.

CV’s will be reviewed on a rolling basis and interviewing will be arranged as soon as possible. This is not an urgent role, however we are keen to progress and move the business forward.

Due to large numbers of applications, it is not possible to respond to every application. If you have not heard from us within 28 days, please assume you have not been successful on this occasion.

Job Type: Full-time

Please send all CV’s to – recruitment@solutionip.co.uk

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